On this basis, we redrafted and supplemented the contracts, clearly distinguishing Hard FM maintenance activities from Soft FM services and defining responsibilities, frequencies, response times, approval workflows, reporting requirements and performance evaluation criteria. The work combined Facility Management expertise with legal advisory, translating technical and operational requirements into clauses that could be applied in practice. The result was a more robust and transparent contractual framework, capable of reducing uncertainty in day-to-day management, facilitating supplier control and safeguarding service continuity and quality across TH Resorts properties.