Building Warranty Management-en

Building Warranty Management

Property preservation program

We manage warranties, protecting value and reputation.

Outsourced real estate warranty management, supported by an IWMS platform (Integrated Workplace Management System), a dedicated Building Manager, Customer Care and structured oversight of service requests and interventions.

What

Building Warranty Management is the service through which we manage warranty-related intervention requests for newly constructed properties on behalf of developers and asset owners. We coordinate service requests, documentation, suppliers, technical inspections, communications and progress tracking through an integrated, advanced outsourcing model combining IWMS software, structured processes and a dedicated Building Manager. The client retains control over strategic and financial decisions, while we oversee day-to-day complexity, reducing response times, fragmented information, tensions with end users and the risk of disputes.

Needs

Following handover, warranty management becomes a stage in the relationship between developer and purchasers. Each request requires assessment, allocation of responsibilities and communication with property owners, setting out timescales and procedures without creating unrealistic expectations. Without oversight, fragmented requests and inconsistent responses can absorb resources, generate disputes and damage the reputation built during development. The challenge is not only to rectify defects, but to govern the post-sale relationship transparently.

How

We implement a dedicated IWMS platform, define workflows and create a digital repository for the property and all active cases. The Building Manager receives service requests, assesses and classifies them, coordinates inspections and suppliers, monitors timescales and progress, manages communications and prepares periodic reports for the client. Every intervention is tracked, documented and submitted for the necessary financial or strategic approvals, ensuring control, continuity and full visibility without placing the burden of day-to-day management on the client.

Why

Outsourcing warranty management enables the client to eliminate the operational burden of handling service requests without losing control over costs, decisions or service quality. The result is a more structured, transparent and compliant management process, capable of reducing delays, misunderstandings and the risk of disputes. End customers receive clearer responses and more attentive Customer Care, while developers and asset owners protect asset value, reputation and trust in the brand, transforming after-sales management from a critical issue into a structured quality function.