A dedicated senior Facility Manager, operating both on site and remotely, took responsibility for service requests, tickets, suppliers, documentation and interventions, using a digital platform as the single point of communication and control. Each request was assessed, classified and managed through to completion, with continuous monitoring of timescales, quality and costs. The service also included the development of the technical asset register, management of the intervention history, supplier performance assessment and periodic reporting. This integrated model ensured continuity across project delivery, construction and day-to-day operations, providing the client with control, specialist expertise and continuous oversight without the need to establish a complete internal Facility Management function.