Our work includes the preliminary analysis of each case, the collection of supporting documentation, coordination with the main contractor, technical consultants and suppliers, monitoring of interventions and maintenance of a complete historical record. Each request is managed by keeping technical, operational and contractual aspects clearly separate, enabling responsibilities, priorities and intervention procedures to be identified without creating informal handovers or fragmented information. The result is a more transparent and governable real estate after-sales model, capable of protecting the developer’s reputation, improving the purchaser experience and maintaining control over timescales, communications and all activities required to resolve each issue.