equipment within the Facility Management and Maintenance scope, defining classification criteria, information requirements and data collection methods shared with the relevant internal functions. In parallel, we supported the integration of the CMMS platform, working on the data structure, ticketing workflows, assigned responsibilities and operating procedures for using the system. The objective was not merely to digitalise service requests, but to make maintenance activities, suppliers, priorities and performance fully traceable and governable. Through on-the-job support, control tools, KPIs and reporting routines, we guided the Facility Manager in progressing from a predominantly operational role to a more autonomous managerial position, capable of delegating, analysing data, governing activities and supporting Management decision-making.