report, collects supporting evidence and documentation, assesses its nature and identifies the parties required to intervene. We coordinate engagement between the contractor, technical consultants and suppliers, monitor the progress of activities and keep purchasers informed through to case resolution. Keeping technical assessments, contractual matters and operational management clearly separate enables each request to be addressed with greater clarity, avoiding duplication, fragmented communications and poorly defined responsibilities. The service makes after-sales management more controlled and continuous, safeguards relationships with property owners and helps preserve the developer’s reliability and reputation.