Bulgari

Design of the Hard and Soft Facility Management tenders for three Bulgari properties, including service specifications, SLAs, KPIs, contracts and evaluation criteria to ensure measurable services, operational continuity, quality and reputation.

MHA residence

Consulting for MHA Residence on operational processes, task management and suppliers, including the definition of roles, workflows, service levels, onboarding, training and performance controls to improve quality and traceability.

TH Resort

Review and drafting of Hard and Soft Facility Management contracts for TH Resorts, defining responsibilities, service levels, controls and performance requirements through the integration of technical and legal expertise.