For Gruppo Frassati, we delivered several specialist Facility Management engagements, addressing contractual, organisational and training requirements through separate assignments. We supported the Group in reviewing the contractual framework governing the Soft Facility Management services provided to its clients, focusing on the definition of service scopes, responsibilities, service levels and the conditions required to make client relationships clearer and more governable. We also carried out an assessment and reorganisation of the Facility Management department within one of the Group’s client organisations, focusing on its structure, roles,processes, priorities and methods for governing
activities. Separately, we designed and delivered a training programme dedicated to integrated contract management models, the technical aspects of building systems and workplace safety. Through theoretical content, real cases, participatory workshops and the Lightning Decision Jam method, we helped the team build a shared language, strengthen collaboration between the different functions and analyse real critical issues in contract management. The work led to the identification of solutions to enhance governance services, reduce emergencies and make the value generated for the client more evident. A structured collaboration that combined legal consulting, organisational development and applied training.
Client: Gruppo Frassati
Location: Abbiategrasso (MI)/ Italia
Timeline: 2022 | 2024
